But is this really true? At Georgetown University, Behavioral Scientist, Christine Porath, studies the effects of incivility on our communities, our careers, even our capacity for creativity.Shankar Vedantam: Christine Porath, welcome to Hidden Brain.Christine Porath: Thanks for having me.Shankar Vedantam: I want to start by having you tell me about a moment in your own life, Christine, where you saw the effect of incivility firsthand. What effect does this tide of nastiness have on all of us? According to the old adage, sticks and stones may break my bones, but words will never hurt me. #ANGRY LISTENING TO MUSIC MEME HOW TO#One way that I think about this is like the storm inside your brain.Shankar Vedantam: The surprising effect of instability and how to protect yourself from its toxic influence, this week on Hidden Brain.Shankar Vedantam: Rudeness and incivility seem to be showing up everywhere these days on airplanes, in supermarket aisles, in restaurants. We're talking.Man 2: Why don't you mind your own business?Man 1: We're not talking to you.Man 2: We're not one of these people that work here, so get out of my face.Shankar Vedantam: We often tell ourselves to ignore insults and slights, yet psychological experiments show that this is not easy to do and that rudeness has a long lasting malevolent power.Christine Porath: We're flooded with emotions and that's when this fight or flight gear kicks in. It's become the stuff of viral videos and memes.Man 1: We're not talking to you. But today, thousands of people witness rude interactions among people they'll never meet. It used to be that when two people got into an argument in a parking lot or on an airplane, only a few people heard it. Smartphones and social media amplified this feeling. No matter where we look, it can feel as if we are living in a time of mounting incivility. Parents, at least of a certain era, used to tell their kids, "If you can't say anything nice, don't say anything at all." Such advice might seem quaint today. Our transcripts are provided by various partners and may contain errors or deviate slightly from the audio. The transcript below may be for an earlier version of this episode. Why Being Respectful to Your Coworkers is Good for Business, by Christine Porath, TED Talk, January 2018.ĭo Nice People Finish Last or Best? by Christine Porath, TED Talk, February 2018.Ĭhristine Porath’s Georgetown University webpage Porath and Amir Erez, Organizational Behavior and Human Decision Processes, 2009. Overlooked But Not Untouched: How Rudeness Reduces Onlookers’ Performance on Routine and Creative Tasks, by Christine L. Toward Human Sustainability: How to Enable More Thriving at Work, by Gretchen Spreitzer, Christine L. The Price of Incivility: Lack of Respect in the workplace hurts morale-and the bottom line, by Christine Porath and Christine Pearson, Harvard Business Review, 2013.Ĭreating Sustainable Performance, by Gretchen Spreitzer and Christine Porath, Harvard Business Review, 2012. The Impact of Rudeness on Medical Team Performance: A Randomized Trial, by Arieh Riskin, et al, Pediatrics, 2015. Porath and Alexandra Gerbasi, Organizational Dynamics, 2015. The Hidden Toll of Workplace Incivility, by Christine Porath, McKinsey Quarterly, 2016.Ĭatching Rudeness Is Like Catching a Cold: The Contagion Effects of Low-Intensity Negative Behaviors, by Trevor Foulk, Andrew Woolum, and Amir Erez, Journal of Applied Psychology, 2016.ĭoes Civility Pay?, by Christine L. Porath and Amir Erez, Academy of Management Journal, 2017.Īn Antidote to Incivility, by Christine Porath, Harvard Business Review, 2016. How Rudeness Stops People From Working Together, by Christine Porath, Harvard Business Review, 2017.ĭoes Rudeness Really Matter? The Effects of Rudeness on Task Performance and Helpfulness, by Christine L. The Key to Campbell Soup’s Turnaround? Civility, by Christine Porath and Douglas R. Make Civility the Norm on Your Team, by Christine Porath, Harvard Business Review, 2018. Trapped by a First Hypothesis: How Rudeness Leads to Anchoring, by Binyamin Cooper, et. The Cost of Bad Behavior: How Incivility is Damaging Your Business and What to Do About It, by Christine Pearson and Christine Porath, 2009. Mastering Civility: A Manifesto for the Workplace, by Christine Porath, 2016. Insight: Why We’re Not as Self-Aware as We Think, and How Seeing Ourselves Clearly Helps Us Succeed at Work and in Life, by Tasha Eurich, 2017. But behavioral scientist Christine Porath says there are ways to shield ourselves from the toxic effects of incivility. Witnessing rude behavior - whether it’s coming from angry customers berating a store clerk or airline passengers getting into a fistfight - can have long-lasting effects on our minds. It’s not your imagination: rudeness appears to be on the rise.
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